Telehealth is booming, and for good reason. It’s more convenient, often more affordable, and gives people easier access to care—especially in rural areas or for those with packed schedules. But not all virtual care is created equal.

Many telehealth services come with frustrating limitations: no continuity of care, unclear next steps, and one-off visits with random providers who don’t know your health history. That’s where Sana Care changes the game.

What is Telehealth, and Why Do People Use It?

At its core, telehealth is any form of healthcare delivered remotely—whether through video calls, messaging, or remote monitoring. It skyrocketed during the pandemic, and today, it’s a go-to option for routine check-ups, behavioral health support, and even prescriptions.

For patients, the appeal is clear:

Convenience – No more long drives, waiting rooms, or scheduling hassles.
Affordability – It often costs less than in-person visits.
Better Access – It’s a lifeline for those in rural areas or with mobility challenges.
Mental Health Support – Virtual therapy is discreet and easy to access, removing common barriers to care.

Employers love telehealth, too, because it’s a cost-effective way to offer employees better healthcare access. More engaged employees = a healthier, happier workforce.

The Downside of Traditional Telehealth

Despite its perks, traditional telehealth has some major flaws:

Lack of continuity – Patients often see different doctors every time, making follow-ups tricky.
Limited guidance – Many telehealth services stop at a virtual visit without helping patients navigate their next steps.
Some conditions require in-person care – Many patients end up needing an office visit anyway, which can feel like a waste of time.

In fact, while 89% of patients would recommend their provider after a telemedicine visit, only 76% would recommend a video visit alone. Why? Because most virtual care feels disconnected and transactional.

How Sana Care is Doing Things Differently

Sana Care isn’t just another telehealth service—it’s a fully integrated virtual primary care and care navigation experience included with all Sana health plans at no extra cost to members. Here’s what makes it different:

Dedicated Care Teams – Instead of bouncing between random providers, members work with a care team that actually knows their health history.

Expert Care Navigation – If in-person care is needed, Sana Care helps patients find in-network specialists and guides them through the next steps.

$0 Cost to Members – No surprise fees. No copays. Just high-quality virtual care.

Convenience – Members can reach out anytime, and a care team member will respond during business hours. Having a direct line to medical support provides peace of mind.

Sana Care: A Better Virtual Care Solution

For brokers, offering Sana means providing a premium virtual care experience that businesses and their employees love. It’s healthcare that actually works—seamless, connected, and built to guide patients to the best possible care.

–

We have many resources to help make Sana available to your clients seamlessly. If you would like to learn more on behalf of a specific client partner, start by requesting a group quote.